Primestyle replies to the posters

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4.9
  • Customer sevice1 votes
  • Pricing1 votes
  • Product quality1 votes
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  • Jan 21
  • Luxury / Jewelry
  • Prince Albert, Saskatchewan
  • Positive Experience
  • 16
  • REVIEW RATING 4/5

We have dealt with PrimeStyle twice this far and our experience has been very positive. We find the pricing, product quality and customer service to be excellent. The Manager is always available and ready to help on any issues. We have come to recognize that responding to customer issues and ensuring customer satisfaction are viewed as very important elements in the Company's business model. We... Read more

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  • Jan 14
  • Luxury / Jewelry
  • Positive Experience
  • 37
  • REVIEW RATING 3/5

Ordered diamond earrings for my partner Laura's 50th birthday...we're based in the UK...and the product was delivered safely and on-time, beautifully presented and the earrings look just fantastic, a really great present for a special birthday celebration! Thanks to all the guys at Primestyle for their prompt attentions and excellent customer service! Thanks also to Jenny, the on-line support,... Read more

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  • Jan 07
  • Luxury / Jewelry
  • Phoenix, Arizona
  • Positive Experience
  • 99
  • REVIEW RATING 4/5

I have to admit that I was a little more than pissed when I received an e-mail from Primestyle.com stating that my wedding set I ordered for $1,820.99 would be on hold till I could send some form of proof that the credit card I used for the purchase matched my address. When I contacted them about this, it apparently was because the 3 cv numbers on the back of the card didn't match the address. ... Read more

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  • Dec 31, 2014
  • Ceremonies and Events
  • Positive Experience
  • 110
  • REVIEW RATING 4/5

After careful scrutiny both locally and online for a wedding band, I settled comfortably with primestyle. I researched this company thoroughly , believe me. I didn't want to make a purchase I would later regret. I purchased this wedding band and thought it was beautiful on line. Nothing, however compared to when it reached my front door!!! This is a gorgeous ring . I was speechless. My King... Read more

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  • Dec 04, 2014
  • Luxury / Jewelry
  • Decatur, Alabama
  • Wedding Ring
  • 140
  • REVIEW RATING 4/5

I was looking at a certain wedding ring a few days ago and I sent the picture with the price to my daughter whom order the ring for me, just to see that the price of the ring had jumped up three hundred more dollars, what a shame prime style. I order it hope it's worth the increase, Read more

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  • Oct 17, 2014
  • Luxury / Jewelry
  • Jewelry Lifetime Warranty
  • 664
  • REVIEW RATING 5/5

My husband and I purchased my wedding set from Prime Style and we did so with confidence because it said LIFETIME WARRANTY! However when I noticed my main stone was broken I contacted them and was told it would cost me 1200.00 to get it replaced. This is after the side stone has fallen out several times and it had to be taken to my local jeweler so I did not have to go with out my ring for more... Read more

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  • Aug 21, 2014
  • Luxury / Jewelry
  • Brockton, Massachusetts
  • Diamond Ring
  • 2
  • 2
  • 1068
  • REVIEW RATING 5/5
Primestyle - Review about Diamond Ring from Brockton, Massachusetts
1 of 4

A month ago we ordered a ring with an .80 center stone, J color and VS2 clarity. We received a .73 center stone totally yellow color we got an appraisal done and it was a R-S color. I cannot describe our outrage, we called them and they try to up sell an upgrade! We got our money back. Read more

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  • Jun 30, 2014
  • Luxury / Jewelry
  • Dallas, Texas
  • Diamond Ring
  • 1
  • 1
  • 415
  • REVIEW RATING 5/5

A great company to deal with, especially if you’re on a budget. I had spent the previous two weeks looking for a diamond engagement ring from my girlfriend before I asked her to marry me, and was beginning to despair of finding anything pretty and affordable. Then I found primestyle, spoke with a guy called David over their helpline – it’s a free phone call if you are in the US, I don’t know... Read more

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  • Feb 15, 2014
  • Luxury / Jewelry
  • Vancouver, British Columbia
  • Jewelry
  • 1
  • 1
  • 221
  • REVIEW RATING 4/5

I surprised myself recently, by using an online jewelry supplier. One of my friends had told me about the great experience they had there so I decided to give it a try for myself, and boy was I glad that I did. I’ve been looking for a new pair of earrings for my wife and was on a bit of a tight budget. Then my friend recommended primestyle is a great place to try for discount diamond jewelry. I... Read more

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  • Jan 26, 2014
  • Luxury / Jewelry
  • Loose Diamond
  • 600
  • REVIEW RATING 5/5

Clearly I did not receive what I paid for, which was the reason for the return. I purchased a loose diamond, ordered a VS1, but received a diamond with a very large, visible to the eye, tornado cloud in the pavilion of the diamond, which, according to their own standards, is not indicative of a VS1. When I requested the refund, I explained this to the customer service manager who agreed with me,... Read more

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