Primestyle Complaints and Reviews

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Primestyle
Main address: Customer Service Dept. 10036 New York NY
888-532-9440, 212-302-3377, , customerservice@primestyle.com
  • 26 complaints
  • $15K claimed losses
  • $579 average
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  • Aug 31
  • Luxury / Jewelry
  • Guttenberg, New Jersey
  • Diamond Tennis Bracelet
  • 43

I ordered a tennis bracelet from PrimeStyle recently. I received it on time; however, I couldn’t seem to close the clasp. I thought I was just having a hard time putting it on myself; but it turns out, I couldn’t close it at all. Very disappointed, I called customer service and was told that I could exchange it. Well, I didn’t want the same bracelet because I didn’t want to deal with that... Read more

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  • Aug 21
  • Luxury / Jewelry
  • Brockton, Massachusetts
  • Diamond Ring
  • 117
Primestyle - Review about Diamond Ring from Brockton, Massachusetts
1 of 4

A month ago we ordered a ring with an .80 center stone, J color and VS2 clarity. We received a .73 center stone totally yellow color we got an appraisal done and it was a R-S color. I cannot describe our outrage, we called them and they try to up sell an upgrade! We got our money back. Read more

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  • Jun 30
  • Luxury / Jewelry
  • Dallas, Texas
  • Diamond Ring
  • 1
  • 1
  • 113

A great company to deal with, especially if you’re on a budget. I had spent the previous two weeks looking for a diamond engagement ring from my girlfriend before I asked her to marry me, and was beginning to despair of finding anything pretty and affordable. Then I found primestyle, spoke with a guy called David over their helpline – it’s a free phone call if you are in the US, I don’t know... Read more

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  • Jun 24
  • Luxury / Jewelry
  • Clifton, New Jersey
  • One Carat Diamond Solitaire
  • 91

Okay, I will be the first to admit that me and the Missus are not exactly Richard Burton and Liz Taylor, but when I buy diamonds [which is not very often] I buy them for the same reason Burton did, and expect not only a nice piece of jewelry for my wife, but a diamond that will hold its value. That’s one of the great things about buying from this company, because you save so much buying direct... Read more

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  • Jun 14
  • Luxury / Jewelry
  • Phoenix, Arizona
  • Wedding Band
  • 1
  • 1
  • 43

The live chat feature on the Prime Style site was a good sales tool at least for me because I have never bought jewelery online and had a lot of questions. I was splurging on a right hand ring for myself and found the carat thing kind of confusing when it came to smaller diamonds. I got a round cut diamond and saffire band that is technically a wedding band but I like it on my left hand. I... Read more

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  • Jun 14
  • Luxury / Jewelry
  • Edgerton, Wisconsin
  • False Breeder Accusation
  • 28

Teenage daughter wanted diamond earrings for Christmas. A friend at work suggested primestyle so I thought i’d try them for a small purchase like this. Spent just over 100 bucks and got some nice earrings that wouldve been about 175 at the mall (I checked zales and another place). I had also checked walmart but the quality there didn't seem all that great. Also, the backs of the earrings didn't... Read more

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  • Feb 15
  • Luxury / Jewelry
  • Vancouver, British Columbia
  • Jewelry
  • 1
  • 1
  • 48

I surprised myself recently, by using an online jewelry supplier. One of my friends had told me about the great experience they had there so I decided to give it a try for myself, and boy was I glad that I did. I’ve been looking for a new pair of earrings for my wife and was on a bit of a tight budget. Then my friend recommended primestyle is a great place to try for discount diamond jewelry. I... Read more

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  • Jan 26
  • Luxury / Jewelry
  • Loose Diamond
  • 238

Clearly I did not receive what I paid for, which was the reason for the return. I purchased a loose diamond, ordered a VS1, but received a diamond with a very large, visible to the eye, tornado cloud in the pavilion of the diamond, which, according to their own standards, is not indicative of a VS1. When I requested the refund, I explained this to the customer service manager who agreed with me,... Read more

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  • Jan 12
  • Luxury / Jewelry
  • Columbus, Ohio
  • Ring
  • 2
  • 2
  • 185

Reading through the good reviews on this and other sites I note that they are all written in similar style and all by brand new reviewers. I think they must have someone employed full time to write these reviews. BEFORE YOU BUY FROM THEM READ THE NEGATIVE REVIEWS! I believe these are the only real ones. Just think how many reviews you could write in 40 hours a week. Especially if you just copy... Read more

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  • May 08, 2013
  • Luxury / Jewelry
  • Loose Diamond
  • 254

Clearly I did not receive what I paid for, which was the reason for the return. I purchased a loose diamond, ordered a VS1, but received a diamond with a very large, visible to the eye, tornado cloud in the pavilion of the diamond, which, according to their own standards, is not indicative of a VS1. When I requested the refund, I explained this to the customer service manager who agreed with me,... Read more

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