Primestyle Complaints and Reviews

Had an experience with Primestyle?   Submit review ›
Primestyle
Main address: Customer Service Dept. 10036 New York NY
888-532-9440, 212-302-3377, , customerservice@primestyle.com
Had an experience with Primestyle?
Submit review › Submit review ›
More Less

  • Jun 30
  • Luxury / Jewelry
  • Dallas, Texas
  • Diamond Ring
  • 18

A great company to deal with, especially if you’re on a budget. I had spent the previous two weeks looking for a diamond engagement ring from my girlfriend before I asked her to marry me, and was beginning to despair of finding anything pretty and affordable. Then I found primestyle, spoke with a guy called David over their helpline – it’s a free phone call if you are in the US, I don’t know... Read more

Was this review helpful? 0 0

  • Jun 25
  • Luxury / Jewelry
  • Piscataway, New Jersey
  • Cross Pendant
  • 17

One issue I had with this company was longer than quoted delivery time by almost a week, but apart from that generally a good experience. The customer service is very helpful, their prices are good and the quality of the merchandise impeccable. If it hadn’t been for that poor delivery I would’ve rated this company – primestyle – the maximum, but that really annoyed me so I can’t. One issue I... Read more

Was this review helpful? 0 0

  • Jun 24
  • Luxury / Jewelry
  • Clifton, New Jersey
  • One Carat Diamond Solitaire
  • 22

Okay, I will be the first to admit that me and the Missus are not exactly Richard Burton and Liz Taylor, but when I buy diamonds [which is not very often] I buy them for the same reason Burton did, and expect not only a nice piece of jewelry for my wife, but a diamond that will hold its value. That’s one of the great things about buying from this company, because you save so much buying direct... Read more

Was this review helpful? 0 0

  • Jun 24
  • Luxury / Jewelry
  • Las Vegas, Nevada
  • Pendant Earrings
  • 9

I have to say I was a little surprised when my boyfriend presented me with a beautiful pair of pendant earrings. In fact – I could hardly believe he managed to pick them himself. Eventually he fessed up and admitted that the customer service desk at primestyle had suggested these once he told them how much he had to spend. Nevertheless I have to give my boyfriend credit, because there is... Read more

Was this review helpful? 0 0

  • Jun 14
  • Luxury / Jewelry
  • Phoenix, Arizona
  • Wedding Band
  • 10

The live chat feature on the Prime Style site was a good sales tool at least for me because I have never bought jewelery online and had a lot of questions. I was splurging on a right hand ring for myself and found the carat thing kind of confusing when it came to smaller diamonds. I got a round cut diamond and saffire band that is technically a wedding band but I like it on my left hand. I... Read more

Was this review helpful? 0 0

  • Jun 14
  • Luxury / Jewelry
  • Edgerton, Wisconsin
  • Positive Experience
  • 9

Teenage daughter wanted diamond earrings for Christmas. A friend at work suggested primestyle so I thought i’d try them for a small purchase like this. Spent just over 100 bucks and got some nice earrings that wouldve been about 175 at the mall (I checked zales and another place). I had also checked walmart but the quality there didn't seem all that great. Also, the backs of the earrings didn't... Read more

Was this review helpful? 0 0

  • Jun 11
  • Luxury / Jewelry
  • Dallas, Texas
  • Earrings
  • 8

I surprised myself recently, by using an online jewelry supplier. One of my friends had told me about the great experience they had there so I decided to give it a try for myself, and boy was I glad that I did. I’ve been looking for a new pair of earrings for my wife and was on a bit of a tight budget. Then my friend recommended primestyle is a great place to try for discount diamond jewelry. I... Read more

Was this review helpful? 0 0

  • Jun 06
  • Luxury / Jewelry
  • Las Vegas, Nevada
  • Tennis Bracelet
  • 15

I waited 7 years for us to be able to afford a tennis bracelet (I had been dreaming of one since I was little) and I finally got one this year for Christmas. The selection at Primestyle was really good; I wanted something classic but also kind of modern. Of course I wanted the 11.5 carat one!!! but I got a yellow gold 1.5 carat one that is gorgeous on. It's better in person than in the pictures... Read more

Was this review helpful? 0 0

  • Feb 15
  • Luxury / Jewelry
  • Vancouver, British Columbia
  • Jewelry
  • 27

I surprised myself recently, by using an online jewelry supplier. One of my friends had told me about the great experience they had there so I decided to give it a try for myself, and boy was I glad that I did. I’ve been looking for a new pair of earrings for my wife and was on a bit of a tight budget. Then my friend recommended primestyle is a great place to try for discount diamond jewelry. I... Read more

Was this review helpful? 0 0

  • Jan 26
  • Luxury / Jewelry
  • Loose Diamond
  • 143

Clearly I did not receive what I paid for, which was the reason for the return. I purchased a loose diamond, ordered a VS1, but received a diamond with a very large, visible to the eye, tornado cloud in the pavilion of the diamond, which, according to their own standards, is not indicative of a VS1. When I requested the refund, I explained this to the customer service manager who agreed with me,... Read more

Was this review helpful? 1 0
 
×
You are reading about Primestyle.
Filing a new complaint about
×