Primestyle Complaints and Reviews

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Primestyle
Main address: Customer Service Dept. 10036 New York NY
888-532-9440, 212-302-3377, , customerservice@primestyle.com
  • 28 complaints
  • $15K claimed losses
  • $537 average
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  • 4 hours ago
  • Luxury / Jewelry
  • Diamond Engagement Ring
  • 1

Now, I don’t want to come across by sounding too much like the cockney that I am, but Cor blimey guvnor! PrimeStyle really are the business. I recently found them on an Internet search because I was looking for a present for my wife and – I kid you not mate – I saved a pretty penny buying from them when I eventually bought a diamond pendant. I saved about 200 quid, and the wife was well chuffed.... Read more

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  • Sep 26
  • Luxury / Jewelry
  • Positive Experience
  • 14

"Good value for money,” is probably the best way to describe the jewelry that prime style sell. They are actually based in the USA and make the jewelry themselves, so they’re able to offer a big discount. I don’t think the quality is quite up to par, but the savings more than make up for that. I purchased a 1 1/2 carat Green Tourmaline eternity band, and saves nearly 80% off of the normal retail... Read more

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  • Aug 31
  • Luxury / Jewelry
  • Guttenberg, New Jersey
  • Diamond Tennis Bracelet
  • 63

I ordered a tennis bracelet from PrimeStyle recently. I received it on time; however, I couldn’t seem to close the clasp. I thought I was just having a hard time putting it on myself; but it turns out, I couldn’t close it at all. Very disappointed, I called customer service and was told that I could exchange it. Well, I didn’t want the same bracelet because I didn’t want to deal with that... Read more

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  • Aug 21
  • Luxury / Jewelry
  • Brockton, Massachusetts
  • Diamond Ring
  • 147
Primestyle - Review about Diamond Ring from Brockton, Massachusetts
1 of 4

A month ago we ordered a ring with an .80 center stone, J color and VS2 clarity. We received a .73 center stone totally yellow color we got an appraisal done and it was a R-S color. I cannot describe our outrage, we called them and they try to up sell an upgrade! We got our money back. Read more

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  • Jun 30
  • Luxury / Jewelry
  • Dallas, Texas
  • Diamond Ring
  • 1
  • 1
  • 132

A great company to deal with, especially if you’re on a budget. I had spent the previous two weeks looking for a diamond engagement ring from my girlfriend before I asked her to marry me, and was beginning to despair of finding anything pretty and affordable. Then I found primestyle, spoke with a guy called David over their helpline – it’s a free phone call if you are in the US, I don’t know... Read more

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  • Jun 24
  • Luxury / Jewelry
  • Clifton, New Jersey
  • One Carat Diamond Solitaire
  • 102

Okay, I will be the first to admit that me and the Missus are not exactly Richard Burton and Liz Taylor, but when I buy diamonds [which is not very often] I buy them for the same reason Burton did, and expect not only a nice piece of jewelry for my wife, but a diamond that will hold its value. That’s one of the great things about buying from this company, because you save so much buying direct... Read more

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  • Jun 14
  • Luxury / Jewelry
  • Phoenix, Arizona
  • Wedding Band
  • 1
  • 1
  • 51

The live chat feature on the Prime Style site was a good sales tool at least for me because I have never bought jewelery online and had a lot of questions. I was splurging on a right hand ring for myself and found the carat thing kind of confusing when it came to smaller diamonds. I got a round cut diamond and saffire band that is technically a wedding band but I like it on my left hand. I... Read more

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  • Jun 14
  • Luxury / Jewelry
  • Edgerton, Wisconsin
  • False Breeder Accusation
  • 33

Teenage daughter wanted diamond earrings for Christmas. A friend at work suggested primestyle so I thought i’d try them for a small purchase like this. Spent just over 100 bucks and got some nice earrings that wouldve been about 175 at the mall (I checked zales and another place). I had also checked walmart but the quality there didn't seem all that great. Also, the backs of the earrings didn't... Read more

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  • Feb 15
  • Luxury / Jewelry
  • Vancouver, British Columbia
  • Jewelry
  • 1
  • 1
  • 52

I surprised myself recently, by using an online jewelry supplier. One of my friends had told me about the great experience they had there so I decided to give it a try for myself, and boy was I glad that I did. I’ve been looking for a new pair of earrings for my wife and was on a bit of a tight budget. Then my friend recommended primestyle is a great place to try for discount diamond jewelry. I... Read more

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  • Jan 26
  • Luxury / Jewelry
  • Loose Diamond
  • 263

Clearly I did not receive what I paid for, which was the reason for the return. I purchased a loose diamond, ordered a VS1, but received a diamond with a very large, visible to the eye, tornado cloud in the pavilion of the diamond, which, according to their own standards, is not indicative of a VS1. When I requested the refund, I explained this to the customer service manager who agreed with me,... Read more

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