Resolved: Primestyle - Engagement Ring

My fiance purchased an engagement ring from PrimeStyle on October 11, 2016. The specs from PrimeStyle included the following: 1 carat center stone, 1.49 carat total, J color center diamond, and VS2 in clarity.

I received the engagement ring on Valentine's Day. I then took the ring to a local, reputable jeweler, Greg Foote Jewelers, for an appraisal for insurance purposes. The specs from the appraiser included the following: 0.85 carat center stone, 1.29 carat total, J color center diamond, and SI-2 clarity. After receiving the appraisal back, I discovered that my fiance was not given what was promised during the purchase.

I then sent the ring back to PrimeStyle. It was difficult to reach the person who was to oversee this issue – David from PrimeStyle. He never called back when promised. I had to repeatedly call and chat online to get a hold of him.

David was rude and tried to argue stating that he uses a different grading scale than GIA. This is not true because all jewelers use the universal AGS diamond grading scale. After continuous arguing he finally agreed to making a new ring. PrimeStyle sent a new ring on March 17, 2017.

The specs from PrimeStyle for the next ring included the following: 1.15 carat center stone, 1.55 carat total, J color center diamond, and VS2 in clarity. I immediately took the second ring to the local jeweler, Greg Foote Jewelers, for another appraisal. The specs from the appraisal included the following: 1.01 carat center diamond, 1.29 carat total, L color center diamond, and I-1 clarity. Please see the attached photos.

I was not given what was promised AGAIN. The second ring was in worse condition than the first in both categories: color and clarity. Not to mention that the stones were still underweight. It was so bad which leads me to believe it was done on purpose.

I called PrimeStyle to ask for a refund. David stated that he would "inspect" the ring, and never agreed to the refund. I mailed the ring back and am in the process of fighting for a refund. I wish I could give a rating of 0 stars.

I would never recommend PrimeStyle.

But if you do decide to use them then PLEASE go get the jewelry appraised! Do not let them take advantage of you.