Gregory M Teb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return label

I dont know how to purchase a insured return label to send this ring back &;;;;;;;;;;; get the right ring sent to me. Ive already paid for the other ring.
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Pros:
  • Pricing is good
Cons:
  • No direction on a return

Preferred solution: Deliver product or service ordered

Anonymous

Primestyle - Ring Review

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I ordered an engagement ring for my girlfriend from primestyle. I went with a .8 ct center diamond, 2 blue sapphires on the sides and then several smaller diamonds down the band.

This was ordered in an I/J color. When the ring came it had a very noticeable yellow tint. I know nothing about rings so the yellow color wasn't given a second thought until my fiancé mentioned it. I had 2 seperate jewelers/gemologists look at it and say the color was closer to an M, maybe lower.

Primestyle had nothing but excuses when questioned about this issue. We actually ordered another ring in G/H color that was found to be a borderline J color, possible K. Neither ring was appraised for anywhere near where primestyle said they were worth.

When I called and said I wanted to return the 2nd ring, I was told I could return it for in-store credit in the amount I paid for the ring. This company is very dishonest and I'll never purchase anything from them again.

PrimeStyle Reply:
Our diamonds are 100% real and from only natural sources – carat weight, clarity, and color are all certified to be as stated online with a full diamond guarantee. And all of the precious metals we use in our jewelry are genuine and solid. We also provide a price guarantee. If you find our items are not priced significantly lower than retail, you’re entitled to a full money back refund.

We tried contacting this reviewer couple of times but there was no response, there is no name or any indication of order number, we believe this anonymous review has been uploaded by one of our competitors to damage primestyle brand.
View full review
Reason of review:
Damaged or defective
1 comment
Guest

Just received our ring which was supposed to be g/h and it's very yellow. So disappointed.

Jakaya Dwy

Primestyle - Ring Review

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Primestyle - Ring Review

Bought this ring, and had it appraised at another jewelry store and they told me it was a low cost stone not what PrimeStyle said it was. David told me to send it back and he would make it right!

I sent it back per his instructions, and he played like he didn't receive a ring in the package, so I had Fedex get involved! They asked David to send them the packaging, but he would not send it so FedEx couldn't persue the case.

David did not return my ring, and that was my second ring from PrimeStyle! I spent $8000.00

PrimeStyle Reply:
Thanks for choosing PrimeStyle.com! We look forward to working with you again in the future.

PrimeStyle offers a Lifetime Warranty that covers and repair, damages and routine cleanings at factory cost, which is significantly lower than retail.
View full review
Reason of review:
Return, Exchange or Cancellation Policy
5 comments
Guest

We just received the g/h trilogy ring we ordered and it's so yellow I wouldn't be surprised if it was an m/n. So so disappointed.

Andrea Ahw

Your mistake was asking another jewelry store to appraise a stone you bought from the competition. They have no interest in telling you anything good since they did not make the sale.

The object is to p.iss you off so you WILL buy from them, if they can make you believe they are the honest ones and your seller is not. This is a common yet annoying habit among jewelry stores. I once had a jewelry store manager tell me my diamond was fake when I took my ring in for sizing. He was willing to give me the gold value and sell me a 'real' one though.

Since I know diamonds, and know how to use a loupe and tester, I called him on his BS. I did not allow him to size my ring. I do not do business with people like that.

If you ever buy a diamond and want an independent appraisal, go to a JEWELER, not a jewelry store, especially a chain. Rarely do they even employ an actual jeweler, let alone a GIA certified one.

Guest
reply icon Replying to comment of Andrea Ahw

Still not a reason for PrimeStyle

To keep my ring

Andrea Ahw
reply icon Replying to comment of Guest-1257490

No, you are right. If they have the ring, they should not keep it.

Now, you can have FedEx pick up the packing from him. If he will not comply, report the ring stolen to the police, with pictures, and give the cops all the information and let them handle it.

I would make sure to let the guy know that if he does not allow FedEx to have the packing, that you will get the police involved. $8000 would be grand larceny or grand theft, depending on the laws in your state.

Guest
reply icon Replying to comment of Andrea Ahw

Yes, the key here is to educate yourself before making such an investment. Do you go buy a car without researching it?

*** no! Get a loup(they are cheap) and figure out what you are looking for.

Secondly, why the *** is this tw1t sending and $8000 ring by mail? That is ludicrous!

Hand deliver it yourself. Are americans really this dvmb, or is she just wanting the insurance money?

View more comments (4)
Anonymous

Wrong Size Setting For main Diamond, Prong Fell Off

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Ordered a wedding set from Prime Style. It was what we ordered and looked very good.

Within three weeks, one of the prongs was missing. No snags, or bumping, just gone. We took the ring to a well known, quality jeweler for a repair estimate before we started any hassle with warrantee repair. The jeweler found (and he showed us) that the setting for the main diamond was for a larger diamond, thus making the prongs stick up too high, and they had been notched so they could be bent over to hold the stone.

The notches had to be filled and the prongs reworked to fit. Twelve of the sixteen prongs on the other stones had to be reworked because of faulty soldering from the factory.

After reading the warrantee limitations and shipping costs, I decided it would be less hassle to have the jeweler perform the work needed. If you decide to order from Primestyle, have your purchase inspected by a reputable jeweler.

PrimeStyle Reply:
As a well-known jewelry factory, we provide a free lifetime warranty. In your particular case if the reason any damage to the prongs or any other labor-related issue it is 100 percent covered.

Here at primestyle, we appreciate the time you took to post your comments. We are very surprised with the findings that you had about the item you purchased from us.

That is why I was a bit surprised to read your comments about our warranty. Also it's always a good practice to contact the company you purchase the item from to discuss any issues that you have with the item since going to another jeweler will void your warranty.

Again we wanted to thank you for your time and still hope that you will contact us and give us the opportunity to check your item and if there is an issue with it have it corrected.
View full review
Pros:
  • Idea of getting a great deal
Cons:
  • Low quality and advertise as high quality at low cost
Reason of review:
Bad quality
Arnita Xom
map-marker Newark, New Jersey

Primestyle Ring Review from Newark, New Jersey

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My husband and i picked out an engagement ring 6 yrs ago. Needless to say, we were in the middle of a divorce.

I showed the appraisal primestyle sent with the engagement ring to various local jewellers and the ring came back at $300, that was being generous. One even joked he could sell it for a $100, maybe but definitely couldn't buy it.

The appraisal you sent with the ring appraised at around $2,500 and we paid almost $1,600 for it. I still have the ring and the appraisal from primestyle and I plan on going to the BBB with it.

PrimeStyle Reply:
Thanks for taking the time to write a review! PrimeStyle.Com look forward to working with you again in the future.

Our items come with a Primestyle certificate and appraisal. We believe the quality of all our items to be of excellent quality and are guaranteed to be within the quality range as stated on each item's page.
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Reason of review:
Problems with payment
Jakaya Dwy
map-marker Southaven, Mississippi

Primestyle - Ring Review from Southaven, Mississippi

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Primestyle - Ring Review from Southaven, Mississippi

They can't be trusted, I sent a ring back because it was the wrong one and they kept it and said they never received it and wouldn't co-operate with Fed ex so I could collect the insurance. PrimeStyle signed for the ring, I lost $8,000. So help not a lie, David and Mike both lied to me after they admitted to me it was there.

PrimeStyle Reply:
Thanks for choosing PrimeStyle.com! We look forward to working with you again in the future.

All of our shipments are insured and for extra security, we also require a signature upon delivery.

All jewelry comes packaged in a beautiful jewelry box. For an additional cost, you can choose an upgraded jewelry box from the product page.
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Reason of review:
Order processing issue
Ronica Qzq
map-marker Glasgow, Scotland

Ripped Off

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I ordered a ring which looked nothing like the one they advertised and looked just like a cheap substandard fake. I had asked for the top quality diamonds which you need a magnifying glass to see, they too looked awful. Worse was to follow after that disappointment I felt really ripped off when I was hit with a hefty tax and Duty bill which you have to go through all the small print to find.

It says on their add " this is what you pay " no it isn't, this was never mentioned.

Please don't buy from them and please read the real reviews that genuine customers have submitted. It also states you have a 30 day window for returns. You have to pay the tax on that too so they can't lose.

I wish I had never heard of this shower, I'm so so pissed off so before you think of wasting your money think twice.

PrimeStyle Reply:
On behalf of PrimeStyle team, we want to thank you for choosing PrimeStyle.Com! We look forward to working with you again in the future.

The product picture you see is the real item, except it is enlarged and often enhanced so that you are able to see the beautiful details and the style of the ring. The carat weight, size and metals can be selected and are not always represented in the picture.
View full review
Pros:
  • Utterly disgusted
Cons:
  • Low quality and advertise as high quality at low cost
  • Appraised way lower than you said
Reason of review:
Not as described/ advertised
Loss:
$75
Preferred solution:

Price reduction

1 comment
Guest

Since I put in my last terrible review it has got even worse. Countless messages from them saying they couldn't get a payment which was due to their pathetic web site and payment system they decided instead of taking a monthly payment they took them all at one time. I thought I would save on interest paying in instalments but that's what the lousy rats did.

Do not under any circumstances get involved with this shower of lowlife *** or I can assure you that you will suffer.

I have only told part of the story, the problems were endless so you have been warned, shop with them at your peril.

Anonymous
map-marker Glencoe, Minnesota

Never again

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I purchased a wedding band with diamonds for $500 that they list at $2600. The gold band contains the diamonds was worst I have ever seen. The karat weight stamp indicated the was unreadable and the claws literally broke off with ease. Sent the ring back. Instead of replacing the band. New claws were soldered that made the ring nonuniform. He then told me the ring could not be worn all day because of the low quality. I never heard of such a thing.Sent it back for refund. Had to keep on them for they were going to again send the ring back. In the end I lost $80 and they the cause of the issues lose nothing.

12/18/2015

On Hold (View Comments)

12/18/2015

Payment Received

12/18/2015

Payment Received WS (View Comments)

12/21/2015

Casting Received INT Completed (View Comments)

12/21/2015

Casting Received INT Completed (View Comments)

12/22/2015

Item Shipped WS (View Comments)

12/22/2015

Item Shipped WS Completed (View Comments)

12/28/2015

Return Request Received

12/28/2015

Return Request Received Completed (View Comments)

12/28/2015

Return for replacement instructions WS

12/28/2015

Return for replacement instructions WS Completed (View Comments)

12/31/2015

Returned for Replacement Received WS (View Comments)

12/31/2015

Returned for Replacement Received WS Completed (View Comments)

01/04/2016

Returned for Replacement Received WS Completed +

01/04/2016

Item Shipped WS (View Comments)

01/04/2016

Item Shipped WS Completed (View Comments)

01/12/2016

Return for replacement instructions WS

01/12/2016

Return for replacement instructions WS Completed (View Comments)

01/15/2016

Returned for Replacement Received WS (View Comments)

01/15/2016

Returned for Replacement Received WS Completed (View Comments)

01/15/2016

Returned for Replacement Received WS Completed (View Comments)

01/19/2016

Returned for Replacement Received WS Completed +

01/25/2016

Refund Completed

PrimeStyle Reply:
We are pleased to know that you like our items.

Every item that we ship is being inspected three layers by three different people before shipping to make sure the quality is of our standards.

There refund was issued in full.
View full review
Cons:
  • Low quality and advertise as high quality at low cost
Reason of review:
Bad quality
Preferred solution:

Full refund

Tyiesha Gbx
map-marker Arlington, Texas

Bad Business Practices

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What was suppose to be a V2 Diamond was actually a V1. Primestyle advertised ring as appraising for $8600 and it appraised a $3500.

Big Difference. Bad Business Practices. Although the ring is beautiful, it's not what I ordered and it's a lower quality ring.

I was very disappointed when I read the guarantee and it wasn't up to the standards in which the company makes it out to be. I've had friends that wanted to know about what kind of experience I have with Primestyle and I feel I might have to tell them to shop in person and not on line.

PrimeStyle Reply:
On behalf of PrimeStyle team, we want to thank you for choosing PrimeStyle.Com! We look forward to working with you again in the future.

We’re able to offer very competitive prices on all of our jewelry because we manufacture each item at our factory and sell directly from the factory floor. With no overhead retail costs, we can pass on these significant savings to our customers.

We also offer a price guarantee. If you find your item at a retail store or have it appraised and the value is not significantly higher than what you paid, you’ll be entitled to a full refund. Every item is 100% as stated on our website. The diamonds are real and certified and the precious metals are genuine and solid, ensuring your complete satisfaction.
View full review
Cons:
  • Appraised way lower than you said
Reason of review:
Not as described/ advertised
1 comment
Guest

I guess you're right on the quality being a G. I's listening to my wife.

But, why did it appraise for $5000 less than what you appraise it at? That's still a big difference from what you advertise.

Anonymous
map-marker Fort Wayne, Indiana

PrimeStyle Review - Ring not what was promised

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I paid more than $4,700+ to PrimeStyle for an engagement ring supposedly valued at $23,000+. After having it tested, it was a real diamond, an actual 1.5 carat, but PrimeStyle advertised it as an I-J for color.

The paperwork accompanying the ring described it as a J and representatives of two multi-store jewelry outlets told me it is more a K-M...it has a yellow hue in color...to date I have not been able to speak with the PrimeStyle representative. Also I asked that the ring be re-sized and agreed to their added price of $50 but they ignored the request and sent the ring without correcting the size.

PrimeStyle Reply:
On behalf of PrimeStyle team, we want to thank you for choosing PrimeStyle.Com! We look forward to working with you again in the future.

Our diamonds are 100% real and from only natural sources – carat weight, clarity, and color are all certified to be as stated online with a full diamond guarantee. And all of the precious metals we use in our jewelry are genuine and solid. We also provide a price guarantee. If you find our items are not priced significantly lower than retail, you’re entitled to a full money back refund.
View full review
Pros:
  • Pricing is affordable for quality
  • Easy website
  • Good initial selection - site easy to navigate
Cons:
  • Diamond was different color than advertised
  • Did not size the ring after i asked
Reason of review:
Not as described/ advertised
Loss:
$700
Preferred solution:

Price reduction

1 comment
Guest

Thank you for your review. I just got of the phone with the customer and explained to the customer that our inspection report clearly shows it is within the quality stated.

He also stated that the value of the item is much higher. I also offered to return the item for refund, replacement or upgrade.

The customer satisfaction is the key and when purchasing from us all options are available. Eventough we have less than 1% return rate you can choose to return the item if you are not satisfied as stated in our return policy.

Ambre Igx
map-marker Omaha, Nebraska

Be very careful

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I researched this company and found one glaring issue right off the bat which should be a red flag for consumers. Primestyle notes the "independent" diamond grading organizations on its website. They include:

GIA - Gemological Institute of America

AGS - American Gem Society Laboratories

EGL - European Gemological Laboratories

IGI - International Gemological Institute

PSCT - Prime Style, LLC of New York

PSCT is NOT an independent certification organization. It is the in house grading system perpetrated by Primestyle.

The only way to ensure a quality diamond is to have it graded by:

GIA - Gemological Institute of America

AGS - American Gem Society Laboratories

EGL - European Gemological Laboratories

IGI - International Gemological Institute

Remember, you GET what you pay for!

PrimeStyle Reply:
Thanks for taking the time to write a review! PrimeStyle.Com look forward to working with you again in the future.

Our diamonds are 100% real and from only natural sources – carat weight, clarity, and color are all certified to be as stated online with a full diamond guarantee. And all of the precious metals we use in our jewelry are genuine and solid. We also provide a price guarantee. If you find our items are not priced significantly lower than retail, you’re entitled to a full money back refund.
View full review
Reason of review:
A scam
Loss:
$3000
Anonymous
map-marker Fairfax, Virginia

Primestyle - Diamond Jewelry Review from Fairfax, Virginia

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Run!!!! Diamonds were yellow like a banana.

PrimeStyle Reply:
Thank you for taking the time sharing your review with us, we appreciate your business and who would love to do business with you in the future.

If you would provide your order number or item number we can check what quality did you order.

Please do so because some of the qualities may show yellow.
View full review
Reason of review:
Bad quality
Anonymous

Primestyle jewellry beware

Primestyle jewellry beware

I purchased a .8 oval cut diamond solitaire ring from Primestyle Jewelers and twenty two days ago I informed them that due to their poor workmanship the stone fell out of the setting. David (the owner) said give him 4 days to review and he'd get back to me , that was 20 days ago.

Buyer beware of these online business's that claim lifetime warranty. Do your homework before purchasing online and check reviews.

When you purchase a diamond ring you should expect it to last longer than two years. Still have not heard back from the owner, i dont imagine I will.

PrimeStyle Reply:
Thanks for taking the time to write a review! PrimeStyle.Com look forward to working with you again in the future.

PrimeStyle offers aLifetime Warranty that covers and repair, damages and routine cleanings at factory cost, which is significantly lower than retail.
View full review
Reason of review:
Poor customer service
Loss:
$1200
Preferred solution:

Let the company propose a solution

2 comments
Andrea Ahw

Did you insure your diamond?

Guest

The company will not communicate and have removed my post from their fb page . They hide true online reviews .

View more comments (1)
Anonymous
map-marker Culver City, California

DAVID IS A FRAUD. AS WELL AS PRIMESTYLE

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I bought a ring that was a three-row column they supposedly were doing the best with the ring when I got the ring it turned out to be lower Quality then what I paid for. I called Prime style (scammers) I talked to David and he told me what the issue was and that if I send it back he can get my Quality upgraded for more money when I did it I thought okay this company can get a second try and then after three weeks He dodge me and finally I got my ring back and it turn out to be worse then the first time I send it back again at this point I am tired and want my refund ASAP, David again help my order and then He said that once again if I wanted better Quality I would have to pay more money again.

So I did I though third time's the charm but then When I finally waited for long time about three more weeks I saw that the ring was even worse so I called David back and he dodge me after that I send back the ring with a letter stating that I wanted my full refund all the amount and days later David called me and then turns out he was trying to cheat me out of 2,000 dollars stating that it was customized.

I told him that either he gives me a check for the amount I spend then he started talking about shipping is the customer's responsibility so I again stated to him I wanted my full Refund period. The lesson I learned from this company DO NOT BUY FROM THEM PERIOD THEY ARE SCAMMERS THEY WILL SCAM YOU AND IN THE END YOU HAVE TO FIGHT FOR A DIME.

PrimeStyle Reply:
On behalf of David and the rest of the PrimeStyle team, we want to thank you for choosing PrimeStyle.Com!

There are three consecutive reviews that apparently given from the same customer.The unfortunate thing about this website is that it doesn't facilitate any communication line between the review-giver to the merchant.

Therefore real issues can't be resolved and instead this platform is used for abuse rather than for helping customers or providing a constructive review to the merchant.

We spoke with who we think this review was posted by and he thought that it was posted by his wife and after that posted another review to combat hers (which I don't understand why they don't speak as one voice). We are still trying to get to the bottom of who is this review belong to be able to offer some assistance, but we are very pessimistic we will be able to.

PrimeStyle.com has been founded about 14years ago serving over 1/2 a million customers.

We are not bulletproof for mistakes or problems, but our mission is to enable customers to be able to afford jewelry that otherwise will cost them 2-3 times more expensive.If you have any question, issue, or concern feel free to contact me at David@primestyle.com and I will be happy to assist you.
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Reason of review:
Not as described/ advertised
3 comments
Guest

I am beginning to realize the same thing . We need proper reviews so others don't get scammed by online stores

Guest

Sorry to hear you had quality issues with your ring but I have to say that when I had issues with the product I ordered, David and the team provided some of the best customer service I have ever encountered. They went the extra mile to make things work out for my situation.

As I described to a poster from Tampa who had a very similar product issue to mine, I could not have been happier with how far David and Primestyle went to make me happy.

In the end, they went so far as to refund my money a LONG time after I ordered it. In spite of a few issues with the eternity band I ordered and returned, I would work with them again due to the fact I know they will work with me if I am unhappy - some of the best customer service I have ever experienced!

Jakaya Dwy
reply icon Replying to comment of Guest-1019003

have it checked, my first one was good but after that they beat me, I had it checked and found out it was of poor quality, just be careful

View more comments (2)
Anonymous
map-marker Deer Park, Victoria County

WARNING!!! DO NOT trust Primestyle they will rip you off.

OK, bought a ring 1.85ct. I-J in colour. Received the ring, was not happy with the colour and the setting had a fault. Talked to David he said to send it back they will fix it but don't expect what you ordered exactly because their prices are so cheap. Before I sent it back I got it appraised.

Appraisal said it was colour K-L but some of the small stones were so bad you couldn't buy them from a jeweler. The total ct weight was 0.5ct less than what I ordered I was shocked.

Now I'm out of pocket for the appraisal and the cost of sending it back. We will see what happens.

If something seems too good to be true, it is and so is Primestyle.

If your silly enough to buy from them (as I was) make sure you get it appraised.

PrimeStyle Reply:
On behalf of David and the rest of the PrimeStyle team, we want to thank you for choosing PrimeStyle.Com!

Our diamonds are 100% real and from only natural sources – carat weight, clarity, and color are all certified to be as stated online with a full diamond guarantee. And all of the precious metals we use in our jewelry are genuine and solid. We also provide a price guarantee. If you find our items are not priced significantly lower than retail, you’re entitled to a full money back refund.
View full review
Reason of review:
Not as described/ advertised
2 comments
Guest

Did u ever get ur ring sorted im having a similar problem

Guest

This company also tries to manipulate the reviews by deleting etc . We need honest reviews to prevent other people from being ripped off by online scam companies

View more comments (1)
Anonymous
map-marker Decatur, Alabama

Primestyle - Ring Review from Decatur, Alabama

I was looking at a certain wedding ring a few days ago and I sent the picture with the price to my daughter whom order the ring for me, just to see that the price of the ring had jumped up three hundred more dollars, what a shame prime style. I order it hope it's worth the increase,

PrimeStyle Reply:
On behalf of PrimeStyle team, we want to thank you for choosing PrimeStyle.Com! We look forward to working with you again in the future.

We offer a price guarantee. If you find your item at a retail store or have it appraised and the value is not significantly higher than what you paid, you’ll be entitled to a full refund. Every item is 100% as stated on our website. The diamonds are real and certified and the precious metals are genuine and solid, ensuring your complete satisfaction.
View full review
Reason of review:
Not as described/ advertised

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