Anonymous
map-marker Chicago, Illinois

Primestyle Jewelry a little sketchy as I was concerned about making a purchase.

I tried calling customer service but was on hold for close to 10 minutes

I then tried their live chat and got a bad feeling.

You read the chat and you tell me if you think something is fishy.

I decided not to purchase from them based on this chat:

Please wait for a site operator to respond.

You are now chatting with 'Olga'

Your Issue ID for this chat is LTK148011****

Olga: How may I assist you?

dan: Good morning

Olga: Good morning!

dan: I am new to your site and very interested in a semi-mount 1.05 ring 18k yellow gold my concern is what if I am not happy with my order? I have dealt with some good and some bad online companies and wondering how your return policy is?

Olga: We offer a 15 day return policy with no restocking fee. We are so confident in the quality and value of our merchandise that there is no reason to charge our customers a restocking fee. Your satisfaction is important to us! If you are unsatisfied for any reason, you may return the item for a FULL REFUND. For our complete return policy http://www.primestyle.com/return_policy.html

dan: Are you a member of the BBB? Any other sources that can alleviate my fears of making a $1000 purchase and not getting burned?

Olga: One minute please...

dan: ok

Olga: I am directing the chat to the manager responsible for the return process. Please hold

Please wait while I transfer the chat to 'David'.

You are now chatting with 'David'

Your Issue ID for this chat is LTK148011****01X

David: How may I assist you?

David: ok

dan: I was asking Olga a question as I have had some good and bad experiences online

dan: Are you a member of the BBB? Any other sources that can alleviate my fears of making a $1000 purchase and not getting burned?

David: you can find a lot of information

David: about primestyle

David: when you search online

David: we are members of BBB

David: but currently they update our records

David: so you wont be able to find much information

dan: okay so I can contact the BBB and what other source do you suggest?

dan: hello? I just checked with the BBB and they do not have you as a member?

David: we in their records

David: you should be able to see that they update our records

David: when you search for primestyle

David: we are registered with them

David: but not members

dan: ok well thank you for your time

David: you are welcome

From the chat above you can see that the manager david first says they are members then says they are not members. I did not feel comfortable making a purchase based on this dialog.

PrimeStyle Reply:
Thanks for taking the time to write a review! PrimeStyle.Com look forward to working with you again in the future.

We are open from Monday through Friday 10 AM to 6 PM Eastern time. You can call us during these hours so we can assist you.
View full review
Loss:
$1000
10 comments
Guest

It's so hard to know wether or not to go through this company, after reading such mixed reviews... hmmm

Darilyn Bdr
reply icon Replying to comment of Guest-578201

do yourself a favor. DO NOT....

He basically is a rip off artist and hopes that the buyer does not notice. Only if he is called out on it via threat of legal action or social media will he fix it.

NOT WORTH THE PRICES HE SAYS...... big fat liar....

Guest

I live in Australia and we purhased a bridal set form Prime Style, and I have to say we are very happy with the product and service we received from this fantastic company. We paid over $3000.00 for our bridal set and I will definately be doing business with Prime Style in the future.

Even though we live in another country the delivery time was very fast and we have had no problems at all.

I hope this helps with any purchases you are thinking of making with Prime Style.

Thank you

Guest
reply icon Replying to comment of Guest-282573

How long did it take from your pyrchase time to recieve the item at your house. Im from australia and am interested in how long Ill be waiting

Guest

Primestyle is full of it. They sent us the incorrect size for my bridal set, charged us to return it, but never sent a return label for us to overnight it, and they're violating their own 7-10 day refund policy, as we haven't received our money back yet. But don't you worry - by the time I get finished with them, they're gonna WISH they had better customer service and ethical business practices, you can bet your bottom dollar on it.

Guest

Although we may not be a member of the BBB this does not affect our loyalty to our product and to our customers. Established in 2001, we are a jewelry manufacturer and not a retail store (that is why our prices are significantly below retail).

Our items are very well represented through our images and the very low return rate reflects that our items meet or exceed our customer’s expectations. BBB does not reflect the thousands of satisfied customers and we urge our customers to look us up on the internet and check for reviews. All orders that do not go over smoothly account for less then 1% of all transactions through our company. Let alone this small percentage is handled very carefully by our customer service.

We make and ship thousands of items all over the world including the United Kingdom, Canada, and Australia. We allow 3 days for processing, the time your item is made, certified.

Guest

Dan, just to add some input... David is the "diamond specialist," manager, and owner of primestyle.com.

That's the information I received from one of the customer service technicians.

I have been dealing with primestyle for a few weeks now. I, too, have had several (five) friends who have purchased from them. Based on their experiences, I felt comfortable ordering from primestyle. Unfortunately, my experience with primestyle has been less than satisfactory.

I placed an order two weeks ago, and received it promptly. But it was the wrong item!! I immediately called them and they gave me a return authorization. I sent the ring back and was informed that they would have the correct ring to me within two business days of the first ring's return.

Four business days later, I still hadn't heard from them (no tracking number or notification of shipment). I called today and spoke with David (who I ordered the ring from initially, and who I've spoken to every time I've called), and asked him if the ring would be sent today. "Yes," he said. I asked him to send it overnight, to which he said he could not do, because their policy is to ship returns 2nd day air.

After becoming very rude, talking over me as I tried to talk, and literally telling me that I should be happy with the way I was being treated because I was getting such a good price on the bridal set (I'm not at all lying about this), he finally agrees to ship the item next day air.

The only problem is it's now 7:00 in his time zone, and I have yet to received a tracking number of notification of shipment. I can pretty well guarantee David will not be sending my item today, as he initially informed me he would.

Guest

Based on all the complaints, it sounds like "DAVID" is a horrible employee and Primestyle needs to ditch this guy as he has obviously cost them lost customers

Guest

Thanks Paul but like I said the chat conversation speaks for itself; very sketchy. I am glad you are happy but I am not willing to take the chance with Primestyle.

Guest

Dan I love using primestyle I have purchased several items from them and have been very happy. I too at first was very sceptical to order something more than 1000 dollars from a site I have never heard of but to my suprise I got the weddings set and took it to a local jewelry company to have it appraised and it actually appraised at exactly what Primestyle had stated on the appraisal paperwork.

My wife has now had the ring for 3 years now and now I have purchased another band for myself. You would be happy to use primestyle.

View more comments (9)
Anonymous
map-marker Portland, Maine

I paid primestyle 1008.00 for a ring,I cxd and never got refund

PATRICIA CHILDS

Prime Style15 West 47th St. #209New York, NY 10036

April 3, 2009

Dear Prime style

On 02/09/09 I ordered a ring from Primestyle.com for $1008.98 order #50830. I paid by Paypal and wanted next day delivery which was $30 extra. I received notification of payment on 02/10/09 ticket # LTK148********X. I then received an e-mail from you telling me that it would be a 3+ day process for my ring. As I wanted it the next day I cancelled my order on 02/12/09 and received notification of the cancellation ticket #LTK148********. I have yet to receive credit on my Paypal account. I have called and emailed you multiple times leaving messages. I have spoken to a man named David Y. at 1-21*-302-**** ext 609 3 times. He has assured me that he would relay my message to the accounting office, and that I would receive an email notifying me when they credit my credit card. I have yet to receive my $1008.98 credit.

I have tried calling Primestyle tel#s and only get a recording. I have left multiple messages to the sales dept, accounting dept and customer service.

I would appreciate some kind of response. My information is as follows:

Patricia Childs

Above is one of the letters I sent Primestyle, it is now April 4,2009 and I know I have been scammed. Please do not ever buy anything form a company you don't know and also don't pay by paypal. they offer no protection. I hope this helps someone else.

PrimeStyle Reply:
Thanks for choosing PrimeStyle.com!

In our system your refunded was given on April 6, 2009, two days after we received the rings back.
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3 comments
Guest

I purchased a "supposed" 3.75 carat ring from Primestyle, but when locally appraised was informed the ring was only 2.75 carats and the gold was subpar. Numerous calls as well as faxes to Primestyle with the local appraisal yielded no results, no resolution or offer to compensate for the 1.00 carat deficit.

Despite this shadiness, primestyle has the lowest prices. With this you accept some risk.

Guest

please let me know the outcome of your 1008.00 purchase cshcarter@***.COM

Guest

I had a great experience with Primestyle.com. Sorry to hear about the problems you experienced.

Since you paid via Paypal I would file a complaint with them. If they don't settle the issue through Paypal, then Paypal should refund your money and they will receive a negative rating on Paypal's site (something no merchant wants, which is why most merchants settle through Paypal).

View more comments (2)
Anonymous
map-marker Pittsburgh, Pennsylvania

Primestyle.com sent different ct. diamond ring than ordered.

I ordered a 1.65ct g-h diamond engagement ring from Primestyle.com for $1818.00. I was sent a 1.43 ct. ring.

I returned the first ring and was then sent a 1.23 ct. diamond ring.

The second ring was sent back and I was then sent a 1.2ct diamond ring.

On their web site they advertise a 1.55ct. for $1664.00.

I want the correct ct wt that I ordered. I talked to "DAVID" and he said that since I was ordering from a web site and not a jewelry store, that I

should"t expect to get exactly what I ordered.

PrimeStyle Reply:
Thank you for choosing PrimeStyle, and we hope to work together in the future.

Every diamond that is selected to an item is being recorded, and after checking the order, you got extra of 0.12CT to the total carat weight.

Please send us back the ring we can double check it, but that's what we see in the diamond history of your order.
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9 comments
Guest

wow!

Guest

my mum was about to order from this site- i told her to hold off until i'd looked for a few reviews (never trust a website that has its own page of reviews.)

primestyle is screwed if anyone sees some of these reviews- they are very detailed and personal (definitely not competition.)

i hope the lawsuit you guys are organising goes through. i hate to see a *** company scamming more innocent ppl.

Guest

I had same problem with primestyle and that David. My band was ordered at a later time, and guess what?? For the second time I fifth get what I ordered. The only reason why I ordered twice is because by the time I found out my 1.6 ct ring is only a 1.2 ct, the band was on order and david was going to charge me to cancel so I figured I might as well see what I was going to get...well, this is what I got:

1 diamonds smaller than side ones on my engagement, each .1. The band is supposed to be 1ct with 7 diamonds. My guess is it's .7 ct at the most.

2 next to my ring, the bands is awfully yellow

3 the center diamond on the band has a huge gap between it and the next only on one side.

4 appraisal states.7 round diamonds, THEY ARE PRINCESS CUT!

Do not buy from primestyle unless you want to be disappointed.

Guest

For all those who really want to do something about Primestyle.com email me. I have an open case with the New York Attorney General's Office.

The more stories they get, the better chance we all have at getting this site and this "David" the justice we all deserve. My email is intell75@***.com

Guest

There is NOTHING efficient about anything primestyle does to remedy a problem.

greg p Dhi

i got 1.60 princess cut engagement ring and it should have been 1.85 princess cut engagement ring. from primestyle.straight crooks

Guest

hello, we are currently speaking to someone at the newyork attorney general called john koelzer. please informs tehs of you issues, as we have been told by john that they have had no prior complaint about this company, this site is obviosuly a scam, and needs sorting

Guest

omg, I am glad I check this website. The prices on their site is too good to be true.

Guest

WOW! well that straight bull.. I'm glad I fon this site first before i tried to order from them.

View more comments (8)
Ahliyah Itu

Resolved: 4ct .20 stones. Paid for g-h got m-z diamond color

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PrimeStyle - 4ct .20 stones. Paid for g-h got m-z diamond color

Ordered big diamonds so they can be seen easily. They are banana yellow. I paid for g-h vs1.

PrimeStyle Reply:
Customer mark this as resolved. The customer went to get another opinion and have this rechecked and confirmed the quality is correct, thank you for that Elvio we hope to do more business with you in the future.
View full review
Reshonda Jix

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Guttenberg, New Jersey

Terrible quality

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purchased a engagement ring, the price 1400 the ring arrived my fiance gave it to me and i was like oh its kind of low quality but.. I now need a wedding band, they dont have matching bands, you need to pick out one and request a custom design and pay for it.

They couldnt recommend one to match, I went to jewelers all over and tried to find a nice band with diamonds.The white gold doesnt match anything and the diamonds are urine colored yellow.. dont match anything either. i chatted with them and got now where. now i have a horrible looking engagement ring and cant find a wedding band to match.

I am beyond disgusted how can they not have matching bands to recommend?

I WOULD NEVER have bought this ring if ihad known the quality it was at the time. junk, pure junk.

PrimeStyle Reply:
Thanks for taking the time to write a review! PrimeStyle.Com look forward to working with you again in the future.

We appreciate your feedback, and we are working hard always to be better and improve our selection.

When you buy an engagement ring whether it's for us or from any other jewelry store, not all style has matching bands.

Next time just check if a matching band is available and to your question yes we can make any matching band to any order, and of course there is a charge for that it's not free.
View full review
Cons:
  • Product
Reason of review:
Bad quality
Loss:
$1400
Preferred solution:

Full refund

Zaina Wjn

Have not received my ring

It was one day shipping and you pulled the money out of my account

PrimeStyle Reply:
Thanks for choosing PrimeStyle.com! We look forward to working with you again in the future.

Please allow us 3-4 business days to make your item. Each item is individually crafted, certified, sized and appraised at the time of order, right on our factory floor. Once this procedure is complete, your item will then be sent for free 2 business days shipping for US and International customers.
View full review
Reason of review:
Problem with delivery
Tristain Dpz
map-marker Guttenberg, New Jersey

Resolved: Engagement Ring

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Updated by user Apr 14, 2017

Issue has been resolved and I am being refunded.

Original review Apr 11, 2017

My fiance purchased an engagement ring from PrimeStyle on October 11, 2016. The specs from PrimeStyle included the following: 1 carat center stone, 1.49 carat total, J color center diamond, and VS2 in clarity.

I received the engagement ring on Valentine's Day. I then took the ring to a local, reputable jeweler, Greg Foote Jewelers, for an appraisal for insurance purposes. The specs from the appraiser included the following: 0.85 carat center stone, 1.29 carat total, J color center diamond, and SI-2 clarity. After receiving the appraisal back, I discovered that my fiance was not given what was promised during the purchase.

I then sent the ring back to PrimeStyle. It was difficult to reach the person who was to oversee this issue – David from PrimeStyle. He never called back when promised. I had to repeatedly call and chat online to get a hold of him.

David was rude and tried to argue stating that he uses a different grading scale than GIA. This is not true because all jewelers use the universal AGS diamond grading scale. After continuous arguing he finally agreed to making a new ring. PrimeStyle sent a new ring on March 17, 2017.

The specs from PrimeStyle for the next ring included the following: 1.15 carat center stone, 1.55 carat total, J color center diamond, and VS2 in clarity. I immediately took the second ring to the local jeweler, Greg Foote Jewelers, for another appraisal. The specs from the appraisal included the following: 1.01 carat center diamond, 1.29 carat total, L color center diamond, and I-1 clarity. Please see the attached photos.

I was not given what was promised AGAIN. The second ring was in worse condition than the first in both categories: color and clarity. Not to mention that the stones were still underweight. It was so bad which leads me to believe it was done on purpose.

I called PrimeStyle to ask for a refund. David stated that he would "inspect" the ring, and never agreed to the refund. I mailed the ring back and am in the process of fighting for a refund. I wish I could give a rating of 0 stars.

I would never recommend PrimeStyle.

But if you do decide to use them then PLEASE go get the jewelry appraised! Do not let them take advantage of you.

PrimeStyle Reply:
Thanks for choosing PrimeStyle.com! We look forward to working with you again in the future.

We are happy to see that the issue is been resolved then you got your money back.

Thank you again for shopping with us.
View full review
Reason of review:
Not as described/ advertised
Loss:
$2491
Preferred solution:

Full refund

Anonymous

Primestyle.com Bad – unacceptable experience, unreasonable and rude conduct.

I purchased a White Gold Diamond Trilogy Ring for my fiancé G colour and VS1-VS2 Clarity, it is YELLOW, I contacted Primestyle immediately and David laughed down the phone to me saying "You expect a GIA certified diamond for that price? HAHAHA" NO DAVID I WANT WHAT WAS ADVERTISED TO ME!!

I had also spoke to Thomas before making my purchase to ensure it would not be yellow in colour and Thomas promised me it would be "As shown on website once you order the G colour". What a joke, it was VERY Yellow. I then wanted to send it back for a refund, I had to pay 80 ~$100 to post it back. I was then advised that they were going to charge me $60 for posting the ring to me, therefor refunding me the cost minus $60 for shipping, this is a joke as on the site it is stated up top, "FREE SHIPPING" AND when you look at their shipping page, if you do need to pay for shipping it is $30 INTERNATIONAL, so where did the $60 come from Primestyle???

Biggest rip off of a company. AVOID AVOID AVOID, if you love the person you want to give the ring to DO NOT buy substandard items from Primestyle.

PrimeStyle Reply:
We guarantee our items quality and at the same time that the value of the item is significantly lower than a retail store.

We appreciate the fact that you took your time to post the review.We found a lot of the information provided by you in this review not accurate (we reviewed all previous communication).

However, you being a not satisfied customer is something that we would like to try to work on and change it.Therefore we tried to call you a couple of times and sent you an email.
View full review
Reason of review:
Not as described/ advertised
Anonymous
map-marker Jesup, Georgia

Dispute

Unauthorized transaction of $25.oo from prime video.
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jack m Kwj

Did not get my ring

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they said they had shipped it, that was a bear face lie and I was charged for it anyway I am still having trouble getting worked out
View full review
Loss:
$59100

Preferred solution: Full refund

User's recommendation: dont buy from PrimeStyle you are at your own risk

Resolved
Ivor W Fdt

Resolved: Please don’t order from here.

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PrimeStyle - Please don’t order from here.
Updated by user Oct 08, 2018

After continuous arguing regarding the lack of craftsmanship the owner reimbursed me a small sum of money which I put towards a new band I had to have made. Still not happy but it’s my own fault for not doing my research and ordering online.

Original review Sep 08, 2018
Warning: I purchased my girlfriend an engagement ring from Primestyle.com. The ring was supposed to be a 1kt round centre diamond with 18 side stones totalling .54ct. The centre was to be a minimum of I-J in colour and the ring was supposed to be a total of approximately 7 grams in total. The ring was purchased and sent much later after the agreed time. I had the ring appraised when it arrived and it was 2 grams in total weight,the side stones are .45 it total carat weight and the centre stone was a M-N in colour. I spoke with David the owner and he advised that after making every excuse in the book that I should propose to my girlfriend and send it back so he can ‘make it right’. I sent the ring back and he contacted me after a bit of a run around he called and said that he will replace the centre stone with what I originally ordered. He said he would reimburse me for the difference (5grams) that I was promised. I told him to instead make up the difference in the centre stone. The ring instead came back with an I centre stone, .97kt round diamond. This is what I ordered and paid for originally so David the apparent owner didn’t go above and beyond and make it up to my Fiancé.. He gave me what I originally paid for. After a few days of wearing the ring it is now bent because it is so thin. The centre stone appears like it may fall off. I have made multiple attempts to contact David to have the difference reimbursed so I can have a band created here in Canada. He has not contacted me back. Primestyle, David, Carolina and Joy have made this experience absolutely terrible and have ruined our engagement completely. The Better Business Bureau states multiple claims as I have and I have now gone ahead and done the same and reported them as well. My lawyer has been contacted and I am having a legal document prepared by the Harold Weinstein appraisers in Toronto to support this moving forward as I am fighting this in a legal case. Please don’t make the same mistake I have and order from this company. If you must, protect yourself and get it appraised. Don’t let this company ruin what was supposed to be one of the happiest experiences of your life as they did ours. This is not acceptable and I will do my best to ensure this doesn’t happen again. I promised my fiancé I will make this up to her as clearly Primestyle.com isn’t willing to. Regards
View full review
1 comment
Guest

The issue has been rectified by Primestyle.

Anonymous
map-marker Thedford, Ontario

So disappointed!!

PrimeStyle - So disappointed!!
PrimeStyle - So disappointed!! - Image 2
Nothing at all like I ordered..other than white gold..and diamond.... Mans wedding band..
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Joao Apz
map-marker London, England

BIG SCAM DONT BUY FROM THEM

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Really disapoited with PRIME STYLE. Jlthey just want to sell. I'm from UK. They sent me the wrong sizes and now want to charge me to send it back. When was their fault. Ask me for pictures to take it to other store to fixed it and so on. And simply stoped reply to my emails. Really a big SCAM this company. DO NOT BUY FROM THEM.
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Henrietta G Ofn
map-marker San Francisco, California

Thomas helped me personally design this

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Thomas helped me personally design this ring. His opinion meant so much to me. We went for the .81 center GH/SI1/SI2. We also did this in platinum. I had searched every shop looking for what we wanted and could reasonably afford and when designing this ring (which is not much more than the beautiful ones already there) we saw that all the brick and mortar stores and online stores had what Prime Style created for us not twice but three times more. Thomas promised me sparkle and no little dots that my eye could see and he delivered this! Of course the photo does not do this ring justice as you simply cannot take a picture of it- it's too sparkly. I highly suggest speaking to him and custom designing what you really want. We had a blueprint illustration sent to us for our approval and it all came so quickly. He put up with my calls and questions as a gentleman. It is that customer service and quality and price that will send us back for the bands and recommend them to all our friends. Thank you for making this a beautifully easy experience!
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2 comments
Guest

If you can't see carbon in the diamond it's probably not real! ALL REAL diamonds have "little black dots", lol. If it's a vault quality diamond then you MIGHT not be able to see any carbon and would cost you a FORTUNE.

Guest
reply icon Replying to comment of Guest-2024420

you don't have a clue. Not all real diamonds have carbon except vault diamonds... Geez

View more comments (1)
Amy D Qhk
map-marker Guttenberg, New Jersey

Primestyle has been INCREDIBLE!

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Primestyle has been incredible. There was always someone available to talk to you. My jewelry came on time and it was exactly as it was presented on the website. It was true to size and I needed no further adjustments by any other retailer. And you cannot beat the price anywhere! I have purchased both my wife's engagement ring and wedding band here and people constantly rave about them. I have checked in brick and mortar stores and they are two to three times what I paid for them on Prime Style. You just can't beat it. I feel like I got a really good value to what I have been looking for, so I highly recommend to visit this website.
View full review
Pros:
  • Really impressed
  • Pricing is affordable for quality
Reason of review:
Good customer service